1. Introduction
This Privacy Policy explains how Cliniwise Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website (www.cliniwise.health) and services, including training, courses, webinars, and resources (“Services”). By using our site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following data:
a. Personal Information
● Full name
● Email address
● Phone number
● Organization/practice details
● Billing and payment information
b. Account Information
● Login credentials
● Unique user ID
● Course/activity history
c. Technical Data
● IP address
● Browser type and version
● Device information
● Pages visited and usage data
d. Sensitive Data (if applicable)
We do not intentionally collect sensitive personal data unless explicitly required for specific services and with your consent.
3. How We Use Your Information
We use your data to:
● Provide access to our Services and Products
● Manage your account and membership
● Process payments and send confirmations
● Deliver training, webinars, and resources
● Improve our website and user experience
● Communicate important updates and support
● Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
● Contractual necessity (to provide services you purchase)
● Legal obligation (for compliance with UK laws)
● Legitimate interests (to improve services and security)
● Consent (for marketing communications, where applicable)
5. Sharing Your Information
We do not sell your personal data.
We may share your data with:
● Payment processors and financial institutions
● IT and hosting service providers
● Professional advisors (legal, accounting)
● Regulatory authorities when required
All third parties are required to respect your data and handle it securely.
6. Data Retention
We retain your personal data only as long as necessary:
● For the duration of your membership/account
● To comply with legal, tax, or regulatory obligations
● To resolve disputes and enforce agreements
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
● Secure servers and encryption
● Access controls
● Confidentiality obligations
However, no method of transmission over the internet is completely secure.
8. Your Rights (UK GDPR)
You have the right to:
● Access your personal data
● Correct inaccurate data
● Request deletion of your data
● Restrict or object to processing
● Data portability
● Withdraw consent at any time
To exercise your rights, contact us at:
cliniwiseinfo@cliniwise.healthco.uk
9. Cookies and Tracking
We use cookies and similar technologies to:
● Improve website functionality
● Analyze usage
● Personalize your experience
You can control cookies through your browser settings.
10. Marketing Communications
We may send you updates about services, offers, or events if you have opted in. You can unsubscribe at any time using the link in our emails.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. International Data Transfers
As our services are available globally, your data may be transferred outside the UK. We ensure appropriate safeguards are in place in accordance with UK GDPR.
13. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
15. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Cliniwise Ltd
Email: cliniwise@cliniwise.health
Registered Office: 28 Woodstock Crescent, Dorridge, Solihull, England, B93 8DA